If you have used “Resend Code” to get an additional code, you will not be able to validate the previous verification codes. Please make sure you are using the latest verification code obtained through SMS. This means that the verification code provided to authenticate the phone number is not accurate. Why do I get the error message “Please enter a valid code”? If your verification code has expired, click on “Resend Code” to generate a new code. The verification code expires 10 minutes after it is generated. Why do I get the error message “Your code has expired”? If you need further support, please contact us. If you're unsure, the safest option is to change your password to something unique and review your account for unusual activity. This can happen if someone is trying to sign into your account, or if someone mistyped their email address and it's similar to yours.

If you did not make this request, someone may have tried to access your account. I received a verification code even though I didn't request any? If you have not received your verification code, click on “Resend Code” to generate a new code. In exceptional circumstances it could take longer and in all cases may depend on your network coverage. How long does it take to receive verification code?Īs soon as you enter your phone number and click on the “Send Code” button, you will receive your 4-digit verification code in seconds. Yes, please contact us to update your registered phone number.

No, you can only use a valid mobile number for phone verification. Please note, you may be asked for a phone verification code, if you want to change your phone number.Ĭan I use a landline number for phone verification? No, phone verification codes are only required to register your account with a valid phone number.

Phone number verification also provides an additional layer of security if your account is compromised.ĭo I have to enter the verification code each time I login?.

For details, please refer to our Privacy Policy.

An accurate and up-to-date phone number and/or email address is an important step you can take to ensure you never lose access to your account.

This allows us to verify you and keep your account safe. When you sign up for Chumba, we do require a phone number for security reasons.

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