Our 100% Price Guarantee has some limitations:

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We work very hard to ensure that we offer the absolute best prices online. Refunds will only be issued to the original credit card that you use when placing your order If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.Īll orders cancelled after 48 hours are subject to a 5% administration fee, whether or not your order has shipped. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Production time takes between 1-2 weeks before the product ships. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us IMPORTANT NOTICE: All Kestell products are custom and made to order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as you place your order, you will receive an order confirmation e-mail.

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